Orders are usually prepared for shipment within 1–4 working days, depending on the current number of orders. During periods of increased sales, such as the launch of a new collection, the delivery time may increase to 3–7 working days. During periods of peak workload, such as Christmas or Black Friday, delivery may take slightly longer.

Products available in stock are usually delivered to our customers within 3–7 days.

All products ordered in advance are delivered according to the deadline specified on the product page in our online store. When the products covered by the pre-order arrive at our warehouse, we will ship them as quickly as possible. Products available in stock that are part of the same order will be shipped separately within the standard delivery time unless otherwise specified during the ordering process.

The shipping cost depends on the total weight of the shipment and the country of delivery. It is calculated automatically when placing the order.
In the case of orders exceeding a certain value, a delivery discount may be applied, which will be visible as a separate item when placing the order.

Orders shipped outside the European Union may be subject to import taxes and additional fees. These fees are determined by the customs authorities of the destination country or the carrier and are beyond our control. They are not charged by the store nor are they refundable by the store.
By placing an order, the buyer acknowledges the possibility of incurring additional import fees and undertakes to cover them. Customs regulations and the amount of fees may change.

Yes. For all shipments sent on or after August 29, 2025, American customs authorities will charge a customs fee. This also applies to products ordered in advance but shipped after that date.

Customs fees:
• The basic customs duty rate currently stands at 15%, but it may change – in the future it could be higher or lower.

Additional fees related to customs clearance:
• Fee for depositing funds (UPS): 2% amounts of customs duties covered by UPS (minimum 14 USD)
• State sales tax: 0–8.5%, depending on the state

Possible additional fees (charged only in certain cases):
• Payment processing fee: 12 USD if customs duties are paid in cash or by traditional bank transfer instead of an online payment from UPS
• Storage fees, if the customs duties are not paid within the deadline:
• First 2 days – free of charge
• From the 3rd day: 25 USD + 0.05 USD/lb for each day
• From the 7th day: 25 USD + 0.10 USD/lb for each day
• From the 15th day: delivery of the shipment to the General Order warehouse (additional fees and the risk of confiscation after 6 months)

⚠️ Important: The obligation to pay customs duties rests entirely with the buyer. These fees are not included when placing an order and must be paid directly upon delivery. If the buyer refuses to pay them and the shipment is returned, all costs of return and storage will be deducted from the order value before any refund is made. Customs regulations and the amount of fees may change and are determined by local authorities and carriers.

Attention: If your order is shipped on or after August 29, 2025, U.S. customs authorities will charge a customs fee. In some states, local taxes or sales taxes may be added, in addition to the federal customs fees.

Our company is located in Poland (Europe). The estimated delivery time is as follows:

Estimated delivery time:

Poland: 1–2 working days

Europe (continental) via UPS: 2–4 business days

Europe (islands) via Poczta Polska: 3–4 weeks

Great Britain and Ireland via UPS: 5–6 working days

USA via UPS: 7–10 working days

Canada via Poczta Polska: 4–7 weeks

Mexico and South America via Poczta Polska: 4–5 weeks

Russia: shipment unavailable

Asia via Poczta Polska: 2–4 weeks

Africa via Poczta Polska: 2–4 weeks

Australia via Poczta Polska: 4–7 weeks

All shipments have tracking numbers that we send via email after the package is delivered. Tracking works correctly for domestic shipments, however it is not always available for international shipments.

Unfortunately, for shipments to the USA and Canada, tracking may stop working once the package has reached its destination country. The package then receives a new tracking number from the local postal operator, but neither the sender nor the recipient is always informed about it. In such a situation, it is not possible to check the package’s current location or the exact delivery date.

We understand that this situation can be frustrating. If the shipment does not arrive within 7 weeks, please contact us.

We make every effort to ensure that all products are properly protected and packaged in a way that minimizes the risk of damage during transport.

• Clothing products (such as T-shirts, sweatshirts, and pants) are folded and packed in sturdy, moisture-resistant shipping bags or cartons, depending on the size and content of the order.

Despite our efforts, after delivering the shipment to the carrier, we have no influence on how it is transported. Although damage during transport occurs rarely, we recommend checking the shipment upon receipt. If any product arrives damaged, please contact us and send us photos – we will do our best to help resolve the issue.

The above information does not affect the Client’s statutory rights.

If something is wrong with your shipment — it was damaged, incomplete, or you received the wrong product — please contact us. We will help resolve the issue.

Here's what needs to be done:

1. Take clear photos:
   • packaging (outside and inside),
   • shipping labels,
   • and the product or products that are the subject of the problem.
2. Contact us by replying to the order confirmation message or using our contact form as soon as possible (preferably within 7 days of receiving the shipment). Please provide:
   • order number,
   • a brief description of the problem,
   • and attach the photos.
3. We will investigate the matter on our part, and if necessary, we will contact the carrier to determine what happened during the transport.
4. Based on the findings, we will propose an appropriate solution — this may be a product exchange, a refund, or a partial refund, depending on the nature of the problem.

We want you to be satisfied with your order, so if you have any problems, please contact us. We are here to help!

To initiate a return or exchange procedure, please contact us shop@wellsleepers.com within 14 days of receiving your order. In the message, please provide your order number and details of your return.

Exchange (different size)

If you want to exchange the product for a different size:

send us an email containing:

order number

the size for which you want to exchange the product

In response, you will receive the return address and instructions on covering the costs of reshipping

The product must be returned without undue delay, preferably within 7 days of receiving our instructions.

After receiving the shipment:

We will check the condition of the product

We will check whether the product is complete, including whether it has labels, tags and individual identification elements.

After successful verification and subject to availability of the product, we will send you a new size.

Exchange conditions:

the product must be in a condition that allows it to be resold as a full-value product and must not show signs of wear, washing, dirt or damage

all labels, tags and individual identification elements must remain intact

It is required to cover the costs of reshipping, even if a delivery discount was applied to the original order – you will receive detailed information by e-mail

The exchange of a product for a different size is a voluntary service offered by Geschäft and does not limit the statutory right of withdrawal from the contract or the rights that apply in the event of a product that does not comply with the contract.

If you are a consumer, you can withdraw from the sales contract within 14 days of receiving the product.

After submitting the return:

send the product to the address indicated by us

The product must be sent without undue delay, no later than within 14 days from the day on which you exercised your right to withdraw from the contract.

Return conditions:

you can check and try on the product to the extent necessary to determine its nature, characteristics and functionality

if the product has been used or handled in a manner beyond the scope of the above activities, you may be liable for any resulting reduction in its value

The absence or damage of a label, tag, seal or other identifying element does not automatically result in the loss of the right to withdraw from the contract. However, it may be taken into account in the individual assessment of the reduction in the value of the product if it has indeed affected its completeness or commercial value.

For more information about how the value of the product is reduced, see the FAQ section „Can I return a product without a label or with signs of use?”.

Refund policy:

Refunds are made in accordance with the applicable provisions of consumer law and the Store's Regulations.

The customer bears the direct cost of returning the product.

If the return concerns only part of the order and the value of the remaining products no longer qualifies for the discount, including the delivery discount, the discount may be recalculated in accordance with the Discount System Rules and the Store Regulations and included in the refund amount.

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Unfulfilled orders

If the order is not picked up and returned to us:

You can contact us to arrange for a resend or a refund.

we may charge you with the actual and justified costs incurred in connection with the non-delivery of the order, including the direct cost of returning the shipment to us

if you request a reshipment, you will also be required to cover the cost of a new shipment

in the case of a refund, the actual and justified costs resulting from the non-receipt of the shipment may be deducted from the amount refunded, provided that the applicable laws allow for this

We do not apply fixed penalties or automatic „double shipping costs” for undelivered orders.

If you have any questions, please contact us at shop@wellsleepers.com.

Yes. The missing or damaged label, seal or other identification element does not automatically cause the loss of the right to withdraw from the contract. However, the consumer is responsible for the reduction in the value of the Product resulting from handling or use of the Product beyond the scope necessary to ascertain its nature, characteristics and functionality – in particular beyond the ordinary inspection and trial of the Product.

When assessing any potential reduction in value, we may take into account, among other things, dirt or stains, traces of makeup, washing, damage to the material, stretching or other signs of use, odors such as perfume, smoke or sweat, as well as the removal, absence or damage to labels, seals and individual markings or numbers identifying the product from the limited edition.

Each case is evaluated individually. For example, a minor stain that can be removed may affect the value of the Product to a lesser extent than a persistent stain, damage to the material, or a condition that prevents the product from being resold as a whole product. Similarly, a missing or damaged label, seal, or individual marking may affect the value of the Product to varying degrees, depending on the type of marking and its significance for the completeness and commercial value of the product.

We do not apply automatic fees, penalties, or predetermined percentage deductions. Any potential reduction in value is determined individually based on the actual condition of the returned Product and the impact of the observed changes on its commercial value. Detailed rules are set out in § 12 of the Store Regulations.